Privacy Policy & Data Collection

FREEWATTS PTY LTD (“FREEWATTS”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or services.

We only collect personal information that is necessary to provide our services.

This may include:

• Full name

• Email address

• Phone number

• Property address or postcode

• Property details (e.g. type of property)

• Any additional information you provide in enquiry forms

We collect personal information:

• When you complete an enquiry form on our website

• When you contact us by phone, email, or online

• Through interactions with our website

We collect information by lawful and fair means, with your knowledge and consent.

We collect and use your personal information to:

• Connect you with licensed installers in your area

• Provide quotes for air conditioning, pool pump, or lighting upgrades

• Facilitate access to government incentive programs, including:

  • NSW Energy Savings Scheme (ESS)

  • Peak Demand Reduction Scheme (PDRS)

• Improve our services and customer experience

• Communicate with you regarding your enquiry

When you submit an enquiry through our website:

• Your information may be shared with selected licensed installers and service providers within the FREEWATTS network

• Typically, your details will be shared with up to 2 to 5 installers in your area to allow you to receive competitive quotes

• In some locations, your details may be shared with fewer installers depending on availability

These installers may contact you directly to provide quotes and services.

We may also share your information:

• With government bodies or regulators where required under energy savings schemes

• Where required by law

We do not sell your personal information to third parties.

By submitting your personal information through our website or enquiry forms, you:

• Consent to the collection and use of your information as outlined in this policy

• Consent to your information being shared with selected installers for the purpose of providing quotes and services

We retain your personal information only for as long as necessary to:

• Provide our services

• Comply with legal and regulatory obligations

• Resolve disputes and enforce agreements

We take reasonable steps to protect your personal information from:

• Misuse

• Loss

• Unauthorised access

• Modification or disclosure

This includes secure systems and restricted access to information.

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those third-party websites.

You may request access to the personal information we hold about you and request corrections if needed.

To do so, please contact us using the details below.

Our website may use cookies and analytics tools to:

• Monitor website traffic and performance
• Track customer enquiries and campaign engagement
• Measure click-through rates from marketing campaigns

Customer enquiries submitted through our website may be securely recorded and managed using internal systems, including tools such as customer management platforms and spreadsheets, for the purpose of lead tracking, allocation to installers, and service improvement.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

FREEWATTS PTY LTD
Phone: (+61) 02 8004 5285
Email: alex@freewatts.com.au
Website: freewatts.com.au

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

Effective date: April 2026